Job Description
Are you a people person with a passion for solving problems? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our expanding team. We pride ourselves on delivering exceptional support that builds lasting relationships with our clients.
In this role, you will act as the bridge between our company and our valued customers, ensuring their needs are met with speed and accuracy. If you are looking for a stable, rewarding career in a modern, inclusive environment, we want to hear from you.
What We Offer:
- Competitive salary: $18.00 - $24.00 per hour.
- Comprehensive health, dental, and vision insurance.
- Flexible work hours and remote work options.
- Generous paid time off and holiday pay.
- Continuous training and career advancement opportunities.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Diagnose and resolve customer issues regarding products and services, ensuring a positive resolution.
- Accurately log all customer interactions and account updates into our CRM database.
- Identify opportunities to upsell products or services while adhering to sales guidelines.
- Collaborate with the technical team to resolve complex escalations.
- Maintain a deep understanding of company policies and product knowledge to provide accurate information.
Qualifications
- High school diploma or GED equivalent.
- Minimum of 1 year of customer service experience preferred.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Customer-centric mindset with a genuine desire to help others.