Job Description
Join our award-winning team at ClientFirst Solutions! We're hosting an exclusive Hiring Event in San Antonio for motivated individuals seeking a dynamic career in customer service. As a leader in BPO services, we offer competitive compensation, comprehensive benefits, and growth opportunities. Our state-of-the-art facility in downtown San Antonio provides an energizing work environment with modern amenities.
Why Join Us?
- Weekly pay with performance bonuses
- Medical, dental, and vision insurance
- Tuition reimbursement programs
- Clear career advancement pathways
- Employee recognition and rewards
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 123 Commerce Street, San Antonio, TX 78201
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible schedules including evenings/weekends
- Proficient with Microsoft Office and CRM software
- Spanish bilingual skills highly desirable
- Positive attitude and team-player mentality
- Ability to pass background check and drug screen