Job Description
Are you a people person looking for an exciting career opportunity in San Antonio, TX? Apex Support Solutions is currently hiring Customer Service Representatives immediately. We offer paid training and a supportive environment designed for your success.
In this role, you will be the voice of our brand, assisting clients with their inquiries, resolving issues efficiently, and ensuring a top-tier customer experience. We value dedication, communication skills, and a positive attitude.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive paid training program
- Health, dental, and vision insurance
- Opportunities for advancement
Responsibilities
- Manage High-Volume Inquiries: Answer incoming calls, emails, and chat messages professionally and promptly.
- Resolve Customer Issues: Troubleshoot problems and provide effective solutions to ensure customer satisfaction.
- Process Transactions: Accurately enter data and process orders using our CRM software.
- Build Rapport: Maintain a friendly, empathetic, and helpful tone in every interaction.
- Document Interactions: Keep detailed records of customer conversations and actions taken.
- Collaborate: Work with team leads to improve service processes and share best practices.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is preferred but not mandatory.
- Skills: Strong verbal communication and active listening skills.
- Technology: Basic computer proficiency and typing speed of 40+ WPM.
- Attitude: Ability to remain calm under pressure and a desire to learn.
- Availability: Must be available to work full-time shifts, including weekends and holidays.