Job Description
Are you looking for a rewarding career in Customer Service with the opportunity for immediate hire? Apex Support Solutions is currently seeking a dedicated and empathetic Customer Service Representative to join our growing team in San Francisco, CA.
We are committed to excellence in client relations and offer comprehensive paid training to ensure you have the skills necessary to succeed. If you are a local professional ready to make a difference, we want to hear from you.
Key Highlights:
- Immediate Start Available: Don't wait to start your career.
- Competitive Pay: Earn between $18.00 and $24.00/hour based on experience.
- Paid Training Program: Full training provided to help you master the role.
- Professional Environment: Work in a modern, supportive office located in San Francisco.
As a representative, you will be the primary point of contact for our valued clients, ensuring their needs are met with speed and accuracy.
Responsibilities
- Manage high-volume incoming calls, emails, and live chat inquiries from customers.
- Resolve complex customer issues and complaints with patience and professionalism.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions and transactions in the CRM system.
- Identify and escalate issues to management when necessary.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but we provide training.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM and navigate computer systems efficiently.
- Strong problem-solving skills and attention to detail.
- Must be willing to undergo a background check.