Job Description
Join a Top-Tier Team in Tampa, FL!
We are seeking a dedicated Customer Service Representative for an immediate start. In this full-time role, you will be the face of our brand, ensuring our clients receive exceptional support. If you have a passion for problem-solving and thrive in a fast-paced environment, this is the perfect opportunity for you.
Benefits & Perks:
- Competitive Pay: $18.00 - $22.00/hour
- Comprehensive Health Insurance
- Paid Time Off (PTO) & Holidays
- Career Growth Opportunities
Responsibilities
- Handle Inquiries: Manage a high volume of incoming calls, emails, and chat requests with professionalism.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure satisfaction.
- Product Knowledge: Maintain up-to-date knowledge of our products and services to assist customers accurately.
- CRM Management: Log interactions and update customer records in our internal systems.
- Process Orders: Accurately process returns, exchanges, and new orders.
- Team Collaboration: Work closely with team leads to improve service processes and quality.
Qualifications
- Experience: Previous customer service experience is preferred (entry-level candidates with strong communication skills are also considered).
- Skills: Excellent verbal and written communication skills.
- Tech Savvy: Proficiency with computer systems and CRM software.
- Work Ethic: Ability to multitask and remain calm under pressure.
- Reliability: Must be available for full-time hours.