Job Description
Join our award-winning call center team in the heart of Washington DC! We're urgently seeking dynamic Customer Service Representatives to deliver exceptional experiences for federal agency clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound calls for federal agency clients with professionalism
- Resolve customer inquiries regarding services, billing, and policies
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills and empathy
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- U.S. citizenship required (government contracts)
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset