Job Description
Join our award-winning customer service team in Denver and make an immediate impact! Apex Solutions Group is urgently hiring motivated Customer Service Representatives for our rapidly growing tech support division. If you thrive in dynamic environments and excel at turning challenges into opportunities, this is your chance to launch a rewarding career with competitive benefits and growth potential.
Why You'll Love Working Here:
- Immediate start date – no waiting!
- Comprehensive paid training and certification
- Health/dental/vision insurance + 401k matching
- Clear advancement paths to team lead/specialist roles
- Modern downtown Denver office with free parking
We're seeking energetic problem-solvers who can deliver exceptional experiences while handling high-volume inquiries. If you're ready to start immediately and grow with us, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Upsell/renew products using consultative approach
- Identify process improvement opportunities
- Maintain 95% customer satisfaction score
- Participate in weekly performance reviews
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce preferred)
- Strong typing skills (40+ WPM)
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (degree preferred)
- Problem-solving aptitude with empathy focus
- U.S. work authorization required