Job Description
Join our award-winning customer service team in Baltimore! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support experiences. This is your opportunity to make a real impact while advancing your career in a dynamic, growth-oriented environment.
Why Apply?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package including health/dental/vision
- Clear career advancement path
- Modern, collaborative workspace in downtown Baltimore
- Immediate start date available
Responsibilities
- Handle 50-80 customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and account-related issues with first-call resolution
- Document interactions accurately in CRM system
- Upsell products/services when appropriate
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service processes
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Passion for helping customers
- Available for flexible shifts including weekends