Job Description
Join our award-winning team as a Customer Service Representative in Philadelphia! We're urgently hiring dynamic individuals to deliver exceptional support experiences. Enjoy a collaborative environment with competitive compensation, comprehensive benefits, and growth opportunities. Perfect for problem-solvers with a passion for helping others!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify process improvements to enhance customer experience
- Train on new products/services quarterly
- Uphold company standards for professionalism and compliance
Qualifications
- 1+ years customer service experience (call center preferred)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Pass background/drug screen check
- Available for flexible shifts (evenings/weekends)
- Philadelphia residency preferred