Job Description
We are seeking a highly motivated Local Customer Service Representative to join our fast-paced team in Detroit, Michigan. As a leader in the industry, we pride ourselves on delivering exceptional support to our clients and are currently offering an Immediate Start for qualified candidates.
In this role, you will be the voice of our brand, ensuring our customers receive top-tier assistance. Whether resolving inquiries or processing orders, your dedication will make a significant impact on our company's success.
Why Join Us?
- Immediate Start: Begin your career journey within days.
- Competitive Pay: $18 - $22/hour based on experience.
- Modern Environment: Work in a professional, state-of-the-art facility.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with empathy, accuracy, and efficiency.
- Process orders, returns, and exchanges accurately while maintaining detailed records.
- Provide product information and training to new clients to ensure satisfaction.
- Collaborate with the sales and technical teams to resolve escalated issues.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- Minimum of 1 year of experience in customer service or call center operations.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in MS Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- High school diploma or GED required; associate or bachelor's degree preferred.
- Must be authorized to work in the United States.