Job Description
Join our dynamic team at GlobalConnect Solutions! We're urgently seeking passionate Customer Service Representatives for our Atlanta and Ohio locations. This is your opportunity to launch a rewarding career in customer support with competitive benefits, growth opportunities, and a supportive work environment. Our hiring event offers immediate placement for qualified candidates who excel in communication and problem-solving.
Why Join Us?
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet and exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mindset