Job Description
Join our award-winning team at Sacramento Call Center Solutions! We're urgently hiring passionate Customer Service Representatives for our state-of-the-art facility in Sacramento. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Our hiring event offers immediate interviews and onboarding for qualified candidates ready to make an impact in the community.
Why Join Us?
• Industry-leading training programs
• Career advancement opportunities
• Health benefits and retirement plans
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with computer systems and software
- Ability to work flexible shifts including weekends
- Pass background/drug screening