Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're urgently hiring for multiple Customer Service Representative positions in Kansas City, MO. Enjoy a competitive salary, comprehensive benefits package, and career growth opportunities. Attend our exclusive hiring event on October 15th!
As a CSR, you'll be the first point of contact for our valued customers, delivering exceptional support and building lasting relationships. We offer paid training, flexible schedules, and a dynamic team environment. Don't miss this opportunity to launch your career with a leader in customer experience.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficient in CRM software (Salesforce experience a plus)
- Type 40+ WPM with strong computer navigation
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure
- Available to work flexible shifts including weekends