Job Description
Join our urgent hiring event for dynamic Customer Service Representatives in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. This is your chance to launch or advance your career with a company that invests in growth and offers competitive benefits including health insurance, 401K matching, and paid training.
Why GlobalConnect Solutions? We pride ourselves on fostering an inclusive culture with flexible scheduling, advancement opportunities, and recognition programs for top performers. Our state-of-the-art facility in downtown Fort Worth features collaborative workspaces and modern amenities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and refunds using CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed daily KPIs for response time and resolution
- Identify upsell opportunities during customer interactions
- Participate in monthly training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills with neutral accent
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Type 40+ WPM with 95% accuracy
- Experience with ticketing systems (Zendesk/Jira)
- Spanish fluency a major plus