Job Description
Join our award-winning team at Apex Communications Group! We're urgently hiring passionate Customer Service Representatives in Minneapolis to deliver exceptional support to our clients. This is your chance to launch a dynamic career with competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. Immediate start dates available!
We offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Performance bonuses and incentives
- Modern downtown Minneapolis workspace
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (call times, CSAT)
- Participate in ongoing training programs
- Escalate complex issues to senior team members
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency (CRM software, MS Office)
- Flexibility to work evenings/weekends as needed
- Positive attitude and team-oriented mindset