Job Description
Join our award-winning team as a Customer Service Representative in San Antonio! We're urgently hiring motivated individuals with exceptional communication skills to deliver world-class support. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. No experience required – we provide all the tools you need to succeed!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training and ongoing professional development
- Flexible scheduling options
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions in CRM system with accuracy
- Collaborate with team to improve customer experience
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and cross-sell products
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) is highly desirable
- Positive attitude with customer-first mindset