Job Description
Apex Support Solutions is currently urgently hiring dynamic Customer Service Representatives to join our expanding team in San Antonio, Texas.
We are looking for individuals who are passionate about delivering exceptional service and solving problems. Whether you are an experienced professional or just starting your career, our paid training program will equip you with the skills you need to succeed.
Key Highlights:
- Fully Paid Training: Start your career with us without the financial burden of upfront training costs.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on your background.
- Modern Technology: Work with state-of-the-art tools and systems.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Assist customers with account inquiries, billing questions, and product troubleshooting.
- Document all customer interactions accurately in our CRM database.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with the support team to improve processes and service quality.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and active listening skills.
- Ability to type at least 30 WPM and navigate multiple computer windows simultaneously.
- Strong problem-solving abilities and patience when dealing with difficult situations.
- Reliable internet connection and a home office setup if remote.