Job Description
We are looking for passionate individuals to join our growing team as Customer Service Representatives. If you are ready to start a rewarding career with paid training and a supportive environment, we want to hear from you! This is an urgent hiring opportunity for motivated candidates in Jacksonville, FL.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the top-tier support they deserve. We provide all the tools you need to succeed, including comprehensive training and mentorship from industry experts.
Why Apply?
- Paid Training Program: No experience? No problem. We invest in your growth.
- Competitive Pay: $18 - $22/hr based on experience.
- Benefits Package: Health, dental, vision, and paid time off.
- Career Growth: Clear pathways to management and specialized roles.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the appropriate department.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and basic software applications (Microsoft Office, Google Suite).
- Ability to work in a fast-paced, dynamic call center environment.
- Previous customer service experience is a plus but not mandatory.