Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support to clients nationwide. We're urgently hiring motivated professionals in Detroit to provide seamless solutions via phone, email, and chat. Enjoy a flexible work-from-home setup with competitive compensation and comprehensive benefits. If you're passionate about customer satisfaction and thrive in a dynamic environment, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics for resolution time and CSAT
- Identify opportunities for process improvements
Qualifications
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar platforms
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- High-speed home internet and quiet workspace
- Ability to work flexible hours including evenings/weekends