Job Description
Join Our Award-Winning Team in Jacksonville, FL! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support experiences. No experience necessary—comprehensive paid training provided! Enjoy competitive pay, benefits, and career growth opportunities in a dynamic environment.
Why Join Us?
- Immediate start dates available
- Full paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts and wellness programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Continuously improve processes through feedback and training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote/hybrid options
- Must pass background check and drug screening
- Flexible availability including evenings/weekends as needed