Job Description
Join Virginia Beach's premier customer service team! Coastal Connect Solutions is immediately hiring motivated individuals for our local call center operations. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide paid training! Help shape positive customer experiences while building a rewarding career in your community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Maintain compliance with company policies
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Reliable internet connection for remote options
- Flexible availability including evenings/weekends
- Passion for helping others
- Basic computer proficiency
- Positive attitude under pressure