Job Description
Join Coastal Connect Solutions, Virginia Beach's premier customer experience hub! We're seeking dynamic individuals to deliver exceptional service in our modern call center environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. No experience necessary – we provide paid training! Work in a supportive team culture with growth potential and performance-based incentives. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Atlantic Ave location
- Flexibility to work evenings/weekends (rotating schedule)