Job Description
Join our award-winning customer service team in Washington, Illinois! We're seeking passionate individuals to deliver exceptional experiences while enjoying comprehensive paid training, competitive compensation, and career growth opportunities. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy a supportive environment with flexible scheduling, health benefits, and performance-based incentives. No experience? No problem! Our paid training program ensures you start confident and succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex issue escalation
- Maintain detailed knowledge of company products/services
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to thrive in fast-paced environments
- Proficient in Microsoft Office and CRM software
- Previous customer service experience preferred
- Typing speed of 40+ WPM
- Reliable transportation to Washington, IL office