Job Description
Join Nexus Solutions' award-winning customer experience team! We're seeking dedicated Weekend Customer Service Representatives to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a supportive remote culture while serving Chicago-area clients. Perfect for those seeking work-life balance with weekends off!
Why Nexus Solutions?
- Industry-leading training and career development
- Health/dental/vision insurance starting Day 1
- 401(k) with 6% company match
- Home office stipend ($500 setup)
- Flexible scheduling with guaranteed weekend hours
Responsibilities
- Handle inbound/outbound calls and digital inquiries (email/chat) for Chicago-based clients
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed monthly KPIs for resolution rates and CSAT scores
- Collaborate with team leads to improve processes
- Participate in weekend training and team huddles
Qualifications
- 1+ years customer service experience (remote preferred)
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce a plus)
- Exceptional problem-solving and communication skills
- Quiet home office with high-speed internet
- Ability to work Saturdays/Sundays 8am-8pm CST
- High school diploma or equivalent