Job Description
Join our award-winning team as a Customer Service Representative in Sacramento! We're seeking passionate individuals to deliver exceptional service during weekend shifts with paid training included. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic environment. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with cross-functional teams to improve service
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in fast-paced settings
- Proficiency with CRM software and MS Office
- Weekend availability (Sat/Sun shifts required)
- Positive attitude and resilience under pressure