Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences to our Minnesota-based clients. This is your opportunity to make a real impact while enjoying competitive pay, flexible scheduling, and rapid career growth. Our Minneapolis hub offers a collaborative environment with state-of-the-art technology and comprehensive training programs. Perfect for students, parents, or professionals seeking work-life balance.
Why Apply?
• Competitive hourly wage + performance bonuses
• Weekend schedule flexibility (Sat/Sun shifts)
• Paid training and career advancement paths
• Comprehensive benefits package (PTO, health options)
• Vibrant downtown Minneapolis location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Process orders, returns, and service requests with precision
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain deep knowledge of company products and services
- Meet/exceed weekly KPIs for call volume and resolution time
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a call center or retail setting
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce experience a plus)
- Ability to multitask in a fast-paced weekend environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- Basic computer literacy and typing 30+ WPM