Job Description
Join ClientConnect Solutions as a Customer Service Representative and become the voice of our brand! We're seeking motivated individuals to deliver exceptional support during weekend shifts in Indianapolis. This role offers immediate start and competitive compensation with opportunities for growth. If you thrive in fast-paced environments and enjoy helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product-related concerns efficiently
- Document interactions in CRM systems with precise detail
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a contact center
- Strong communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently during weekend shifts (Sat/Sun)
- Problem-solving mindset with attention to detail
- Flexible availability including holidays