Job Description
Join our dynamic team at ConnectSphere Solutions as a Weekend Shift Customer Service Representative! We're hosting a dedicated hiring event for motivated individuals seeking flexible weekend schedules in Minneapolis. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment. Perfect for students, second-income earners, or those seeking work-life balance. Apply now to become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and resolution times
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work independently and manage time effectively
- Flexible availability for weekend shifts (Sat/Sun, 8am-6pm)
- Positive attitude and problem-solving mindset
- Valid Minnesota driver's license (if required for occasional off-site duties)