Job Description
Join our award-winning team as a Weekend Shift Customer Service Representative! We're seeking dynamic professionals to deliver exceptional support during our busiest hours. This role offers competitive pay, comprehensive benefits, and opportunities for growth in a collaborative environment. Perfect for candidates seeking weekend schedules with weekday availability for training and meetings.
Why Join Us?
- Weekly pay with direct deposit
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekend hiring events and training sessions
- Maintain product knowledge through continuous learning
Qualifications
- 1+ years customer service experience
- Excellent communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays and Sundays (5am-9pm)
- High school diploma or equivalent
- Positive attitude and resilience under pressure