Job Description
Join our dynamic customer service team and make an immediate impact! Premier Solutions Group is seeking enthusiastic weekend Customer Service Representatives to deliver exceptional experiences to our clients. This part-time position offers competitive pay, flexible weekend hours, and the opportunity to grow your career in a supportive environment.
What We Offer:
- Competitive hourly wage with performance bonuses
- Comprehensive paid training
- Health and wellness benefits
- Clear advancement opportunities
- Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Maintain detailed records in CRM systems
- Collaborate with team members to ensure service excellence
- Meet performance metrics including CSAT and resolution time
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Availability for flexible weekend shifts (Sat/Sun)
- Background check and drug screening required