Job Description
Join our dynamic customer service team as a Weekend Shift Representative in Fresno! We're seeking energetic professionals to deliver exceptional support during high-demand weekends. Enjoy competitive pay, comprehensive training, and a collaborative environment where your voice matters. Perfect for career growth in customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities for process improvement
- Maintain high customer satisfaction metrics (CSAT >95%)
- Participate in weekend hiring events and training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to thrive in fast-paced weekend environments
- High school diploma or equivalent (college degree preferred)
- Weekend availability (Saturday/Sunday 8 AM - 6 PM)