Job Description
Join GlobalConnect Solutions for an exciting opportunity as a Customer Service Representative on our weekend team! We're hosting a dedicated hiring event for motivated individuals ready to deliver exceptional service in Jacksonville, FL. This role offers competitive pay, flexible scheduling, and a supportive environment where your skills make a real impact. Perfect for students, second-job seekers, or career changers seeking weekend hours. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including call quality and resolution times
- Act as brand ambassador through positive communication and problem-solving
Qualifications
- High school diploma or equivalent required; college degree preferred
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional verbal/written communication and active listening abilities
- Ability to work independently in a fast-paced weekend environment
- Flexible schedule availability (Saturdays & Sundays, 8am-8pm)
- Positive attitude and patience when handling difficult situations