Job Description
Join our award-winning call center team in Detroit and launch your career in customer service! We're seeking motivated individuals for our weekend shift with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. No experience necessary – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work weekends (Saturday/Sunday) with flexible weekday availability
- Basic computer proficiency with typing 30+ WPM
- Customer service mindset with patience and adaptability
- Reliable transportation to our Detroit facility
- Must pass background check and drug screening