Job Description
Join our award-winning team at Apex Solutions Group as a Weekend Customer Service Representative! We're seeking passionate individuals to deliver exceptional customer experiences during high-demand weekend hours. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Our Sacramento hub is easily accessible with free parking and modern amenities. Apply now to be part of our innovative customer experience revolution!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Collaborate with cross-functional teams to improve service processes
- Participate in weekend hiring events and onboarding activities
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Ability to multitask and thrive in fast-paced weekend schedules
- Strong problem-solving abilities and conflict resolution expertise
- High school diploma or equivalent; college degree preferred
- Flexibility to work Saturdays and Sundays (8 AM - 6 PM)