Job Description
Join our award-winning team as a Weekend Customer Service Representative at Global Connect Solutions! We're hosting a special hiring event for dedicated professionals who thrive in dynamic environments. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive culture. If you're passionate about delivering exceptional customer experiences and seeking weekend flexibility, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM tools and escalation protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Participate in weekend shift rotations (Sat/Sun 8AM-8PM)
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficient with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently during weekend shifts with minimal supervision
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Experience with multi-channel support systems a plus