Job Description
Join Fort Worth Customer Solutions as a Weekend Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support during weekend shifts (Saturday/Sunday) at our Fort Worth headquarters. This is your opportunity to build meaningful relationships with local customers while advancing your career in a dynamic, growth-oriented environment. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates. Bring your energy and empathy – we provide comprehensive training and competitive benefits including health insurance and 401(k) matching.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions, returns, and account modifications accurately
- Document interactions in CRM systems with precise detail
- Collaborate with weekend support team to escalate complex issues
- Maintain product knowledge through continuous learning modules
- Contribute to weekend performance improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or call center
- Proficient in CRM software and Microsoft Office Suite
- Exceptional verbal communication and active listening skills
- Ability to work independently and as part of a team
- Flexibility to work weekends and holidays as required
- Valid Texas driver's license (for occasional off-site events)