Job Description
Join our award-winning customer support team at Nexus Solutions Group and become the voice of excellence for our Fortune 500 clients! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional experiences while enjoying premium benefits like weekend premium pay, flexible scheduling, and career advancement opportunities. No nights or holidays required – just impactful weekend support in our modern Indianapolis tech hub. Start immediately and join a culture that celebrates your growth!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels with 95%+ satisfaction metrics
- Resolve complex billing, technical, and account issues using CRM tools (Salesforce, Zendesk)
- Proactively identify upsell opportunities while maintaining service integrity
- Document interactions accurately and maintain detailed case notes
- Collaborate with Tier 2 support for escalations and knowledge sharing
- Meet/exceed weekly KPIs for resolution time and first-contact resolution
- Participate in weekend team huddles and continuous improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills with neutral accent
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills with analytical mindset
- Availability to work Saturdays/Sundays (8am-8pm shifts)
- High school diploma or equivalent; college degree preferred
- Ability to pass background check and drug screening