Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative and become the voice of excellence for our clients! We're seeking dedicated professionals to deliver exceptional support during weekend shifts in Portland, PA. This is an immediate opportunity to make a meaningful impact while enjoying competitive pay, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and prioritize customer satisfaction, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Contribute to process improvements through feedback and innovation
Qualifications
- 1+ years of customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation and active listening
- Ability to multitask effectively while maintaining composure under pressure
- Strong problem-solving abilities with attention to detail
- Weekend availability (Sat/Sun shifts required)
- High school diploma or equivalent; college degree preferred