Job Description
Join our dynamic team at ConnectSolutions Inc. as a Customer Service Representative and be the voice of our brand! We're hosting an exclusive hiring event for weekend shift positions in Milwaukee, WI. This is your opportunity to deliver exceptional customer experiences while enjoying competitive pay and a supportive work environment.
As a key member of our customer success team, you'll handle inbound inquiries, resolve issues, and build lasting relationships with our clients. We provide comprehensive training, flexible scheduling, and clear pathways for career growth. Perfect for students, parents, or anyone seeking weekend work-life balance!
Hiring Event Details:
Date: October 15, 2023
Time: 10:00 AM - 2:00 PM
Location: 450 E Michigan St, Milwaukee, WI 53202
Bring your resume and be prepared for on-site interviews!
Responsibilities
- Handle high-volume inbound customer calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues and escalate when necessary
- Meet performance metrics including call handling time and customer satisfaction scores
- Contribute to continuous improvement of customer service processes
- Support special weekend promotions and seasonal service demands
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or call center experience
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work Saturdays/Sundays and occasional holidays
- Must pass background check and pre-employment skills assessment