Job Description
Join Global Support Solutions as a Customer Service Representative and transform weekend workdays into rewarding career opportunities! We're seeking motivated individuals to deliver exceptional customer experiences during weekend shifts in Sacramento. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment designed for growth. If you thrive in fast-paced settings and value helping others, this role is your gateway to long-term success in customer service.
What We Offer:
- Full paid training program (no experience required!)
- Competitive hourly wages + performance bonuses
- Weekend shift flexibility (Sat/Sun or Fri-Sun)
- Comprehensive benefits package (medical/dental/vision)
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics (call handling time, satisfaction scores)
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to company policies and regulatory compliance standards
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (entry-level welcome)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently and adapt to changing priorities
- Reliable transportation to our Sacramento facility
- Must be available for weekend shifts (Sat/Sun or Fri-Sun)
- Positive attitude and problem-solving mindset