Job Description
Join our award-winning customer service team at ConnectSphere Solutions! We're seeking dedicated professionals for weekend shift positions in New York City. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real impact. Immediate start available! Perfect for those seeking work-life balance with weekday flexibility.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems (Salesforce preferred)
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to share best practices and escalate complex issues
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal communication and active listening abilities
- Ability to work independently and manage multiple tasks simultaneously
- Weekend availability (Saturday/Sunday) with some weekday flexibility
- Authorized to work in the United States