Job Description
Join our dynamic team at Global Connect Solutions for an exciting Customer Service Representative position with weekend shifts! We're hosting a hiring event for motivated individuals in Sacramento, CA, and New York, NY. As a key member of our support team, you'll deliver exceptional experiences to our diverse client base while enjoying a flexible weekend schedule. Perfect for students, parents, or anyone seeking work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Strong problem-solving abilities and patience in high-pressure situations
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible weekend shifts (Saturday/Sunday)
- Bilingual (English/Spanish) a plus