Job Description
Join our award-winning customer experience team and become the voice of our brand! We're seeking passionate weekend Customer Service Representatives to deliver exceptional support to our growing client base in Portland, PA. This is an immediate opportunity to launch your career in a dynamic, fast-paced environment with competitive pay and comprehensive training.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues with first-contact resolution
- Process orders, returns, and exchanges accurately while maintaining customer satisfaction
- Document all interactions in CRM system with detailed notes and follow-up actions
- Collaborate with cross-functional teams to improve service quality and workflows
- Meet/exceed KPIs for average handle time, customer satisfaction (CSAT), and resolution rates
- Adhere to compliance standards and company policies during all customer interactions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to work flexible weekend shifts (Sat/Sun) and occasional holidays
- Strong problem-solving abilities and emotional intelligence
- Detail-oriented with multitasking capabilities in fast-paced environments
- Positive attitude and commitment to exceeding customer expectations