Job Description
Join our award-winning team as a Customer Service Representative and become the heart of our client experience! We're seeking dedicated weekend warriors to deliver exceptional support while enjoying competitive pay and a dynamic work environment. As a key player in our Virginia operations, you'll transform customer interactions into loyalty-building moments.
Why Join Us?
- Weekend shift premiums and performance bonuses
- Comprehensive training and career advancement paths
- Modern, tech-enabled workspace in Richmond
- Health benefits and 401(k) matching
Hiring Event Details:
Meet our team in person at our exclusive hiring event on October 15th, 2023. Bring your resume and enthusiasm – interviews may occur on-site!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible weekends (Sat-Sun) and holidays
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)