Job Description
Join PeakConnect Solutions, Denver's premier customer service hub, and launch your career in our weekend call center operations! We're seeking motivated individuals to deliver exceptional support while enjoying flexible weekend schedules. With immediate start opportunities and comprehensive training, you'll thrive in our dynamic environment where your voice makes a difference. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams to resolve complex issues
- Participate in ongoing product knowledge training
- Maintain confidentiality of sensitive customer information
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Flexibility to work Saturdays and Sundays (8 AM-6 PM)
- Reliable transportation to our Denver Tech Center location
- Passion for helping others and positive attitude