Job Description
Join our award-winning customer service team in Oakland! We're seeking weekend warriors to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, flexible scheduling, and comprehensive training in a modern, collaborative environment. This role offers growth opportunities into senior positions and includes benefits like health insurance and retirement plans.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payment adjustments while maintaining accuracy
- Collaborate with technical teams to resolve complex technical support issues
- Document all interactions in CRM systems ensuring compliance with SLAs
- Identify upsell opportunities and cross-reference customer needs
- Maintain detailed knowledge of product catalogs and service policies
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to work Saturdays and Sundays (10am-6pm)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Spanish fluency highly valued