Job Description
Join our dynamic team as a Weekend Customer Service Representative in Oakland! We're seeking passionate individuals to deliver exceptional service during our busiest weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth within a supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and ticketing platforms
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to weekend team meetings and process improvements
Qualifications
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across digital channels (phone/chat/email)
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- High school diploma or equivalent; college degree a plus