Job Description
We are thrilled to announce an upcoming Hiring Event for dedicated Customer Service Representatives to join our Weekend Shift team in Atlanta, Georgia. If you are seeking a stable career with competitive pay, excellent benefits, and a supportive culture, this is your opportunity to shine. Our weekend team plays a critical role in maintaining our high standards of service excellence.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints professionally and efficiently.
- Provide accurate information regarding products, services, and billing.
- Document all interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Adhere to company scripts, policies, and quality assurance guidelines.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is preferred but not required.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficient with computers and navigating multiple applications.