Job Description
Are you a dedicated problem-solver looking for a rewarding opportunity? Apex Customer Experience Group is currently hosting a Hiring Event for passionate Customer Service Representatives specializing in Weekend Shifts in Jacksonville, Illinois.
We are looking for individuals who thrive in a fast-paced environment and want to provide top-tier support to our valued clients. Whether you are looking to start your career or take the next step, our inclusive team culture offers the perfect backdrop for your professional growth.
Why Join Us?
- Flexible Schedules: Focus on your weekends while we handle the rest.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Professional Development: Comprehensive training and clear advancement pathways.
Responsibilities
- Answer inbound customer inquiries via phone and email with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process orders, returns, and exchanges accurately within our CRM system.
- Update customer records and maintain detailed documentation of all interactions.
- Collaborate with the support team to identify trends and improve service protocols.
- Maintain a positive and calm attitude during high-volume periods and peak hours.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred, but we are willing to train motivated candidates.
- Strong verbal communication and active listening skills.
- Ability to work independently and manage time effectively during weekend shifts.
- Basic computer proficiency and typing skills (40+ WPM).
- Reliable transportation to our Jacksonville, IL location.