Job Description
Are you ready to take your customer service career to the next level? Apex Contact Solutions is hosting a high-energy Hiring Event for Customer Service Representatives in New York and Pennsylvania. We are looking for passionate individuals to join our dynamic team, specifically for our Weekend Shift roster.
We pride ourselves on delivering exceptional support to our clients. If you have a knack for communication, a positive attitude, and want to work for a company that invests in your future, this is the opportunity for you.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Dedicated weekend shifts allowing you to enjoy your weekdays.
- Growth Opportunities: Clear pathways for advancement within the organization.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
Don't miss out on this chance to join a top-tier team. Walk-ins are welcome, but we recommend arriving early to secure your spot!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues, complaints, and technical problems efficiently and accurately.
- Process orders, returns, and account adjustments while adhering to company policies.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, call centers, or retail is a strong plus.
- Excellent verbal and written communication skills.
- Basic computer proficiency (typing speed 40+ WPM) and familiarity with MS Office.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Ability to work in a fast-paced environment while maintaining high attention to detail.